Ticket Delivery Policy

1. Overview

Welcome to ioSKonf! This delivery policy outlines the process and guidelines for delivering digital tickets purchased through our website.

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2. Purchase Confirmation

Upon completing your purchase, you will receive a confirmation email. This email will contain important details about your order, including a unique order number. Please keep this email for your records.

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3. Digital Ticket Delivery

• Timing: Digital tickets will be delivered via email within 24 hours of purchase.

• Email Delivery: Tickets will be sent to the email address provided at checkout. Please ensure that your email address is correct and check your spam/junk folder if you do not see the ticket in your inbox.

• Ticket Format: The digital ticket will be attached as a PDF file, which can be downloaded and saved to your device.

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4. Accessing Your Ticket

• You will need to present your digital ticket at the conference entrance. This can be done by displaying the ticket on your mobile device or by providing a printed copy of the PDF.

• Each ticket has a unique barcode that will be scanned for entry. Please do not share your ticket with others, as it can only be used once.

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5. Lost or Non-Delivered Tickets

• If you have not received your digital ticket within 24 hours, please contact our support team with your order number.

• In case of a lost or deleted ticket, we can resend it to the original email address used during purchase.

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6. Refund and Cancellation Policy

Please refer to our refund and cancellation policy for details on ticket cancellations and refunds.

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7. Contact Information

For any queries regarding your digital ticket, please contact our support team at contact@cocoaheads.mk

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8. Changes to Delivery Policy

We reserve the right to modify this delivery policy at any time, so please review it frequently.

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Thank you for choosing to attend ioSKonf. We look forward to delivering a seamless and enjoyable experience for you!